Difference between revisions of "Brightspace Known Issues"

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=Known Issues=
 
=Known Issues=
 
<br />  The following issues have been identified based on our testing and information provided by the XULA Community. We appreciate your help in identifying these issues as we work with D2L to provide resolution. Reviewing this list will inform you of known issues with the Brightspace system and their workarounds.<br /> <br /> <br />  
 
<br />  The following issues have been identified based on our testing and information provided by the XULA Community. We appreciate your help in identifying these issues as we work with D2L to provide resolution. Reviewing this list will inform you of known issues with the Brightspace system and their workarounds.<br /> <br /> <br />  
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==June 7, 2021==
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===SAFARI BROWSER NOT WORKING WITH SOME BRIGHTSPACE ADD-ONS===
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<br /> '''Problem:''' Some Brightspace add-ons like Zoom and Respondus LockDown Browser are not functioning properly when using the Safari browser. This is caused by the fact that the Safari browser is blocking third-party browser session cookies. Session cookies are small text files that websites put on your device to store information about you and your preferences.  Blocking these cookies prevents these add-ons from working properly in Brightspace.<br /> <br /> '''Resolution:''' The easiest fix to this issue is to use another browser, like Google Chrome, when accessing Brightspace. For an optimal experience that offers better performance, accessibility, and security, D2L recommends that all users access Brightspace with the latest version of a supported browser. You can find a [https://documentation.brightspace.com/EN/brightspace/requirements/all/browser_support.htm list of supported browsers] at D2L’s website.<br /><br />Alternatively, if you want to use Safari you can try enabling third-party session cookies in the Safari preferences. Follow these instructions to [[Media:Enable-Third-Party-Session-Cookies-in-Safari.pdf|enable third-party session cookies (PDF)]].<br /> <br /> <br />
 
==March 30, 2018==
 
==March 30, 2018==
 
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Revision as of 10:47, 7 June 2021

Known Issues


The following issues have been identified based on our testing and information provided by the XULA Community. We appreciate your help in identifying these issues as we work with D2L to provide resolution. Reviewing this list will inform you of known issues with the Brightspace system and their workarounds.


June 7, 2021


SAFARI BROWSER NOT WORKING WITH SOME BRIGHTSPACE ADD-ONS


Problem: Some Brightspace add-ons like Zoom and Respondus LockDown Browser are not functioning properly when using the Safari browser. This is caused by the fact that the Safari browser is blocking third-party browser session cookies. Session cookies are small text files that websites put on your device to store information about you and your preferences. Blocking these cookies prevents these add-ons from working properly in Brightspace.

Resolution: The easiest fix to this issue is to use another browser, like Google Chrome, when accessing Brightspace. For an optimal experience that offers better performance, accessibility, and security, D2L recommends that all users access Brightspace with the latest version of a supported browser. You can find a list of supported browsers at D2L’s website.

Alternatively, if you want to use Safari you can try enabling third-party session cookies in the Safari preferences. Follow these instructions to enable third-party session cookies (PDF).


March 30, 2018


SURVEYS: BRANCHING WIZARD


Problem: There is a bug in the Survey Branching Wizard. Survey branching allows the instructor to choose which question comes up next in the survey based on the user's response. There is a problem in that if during the branching the instructor sets up the survey to intentionally skip a question or questions based on the users response, the user will received a warning message indicating questions have not been answered when they submit the survey.

Resolution: The bug is currently under review by the D2L Development Teams. Unfortunately there is no estimated time on a fix for this bug.


February 28, 2018


QUIZZES: DEFAULT QUIZ SUBMISSION VIEW


Problem: Sometimes the default submission view does not exist on quizzes that are imported from Blackboard and the missing submission view results in an error when attempting to view results at the end of a quiz.

Resolution: Currently D2L is not automatically finding and resolving this in the import process, however there are methods that can be used to resolve these issues. As a workaround you can add the default view for the imported Blackboard quizzes by following these steps:

  1. Edit the Quiz
  2. Click on Submission Views
  3. Click on Add Additional view
  4. Give the desired name in the Add View page and click on Save


In those cases where viewing the attempt results in an error, you should submit a ticket to the 24/7 D2L End User Support for help.


January 31, 2018


RESPONDUS LOCKDOWN BROWSER


Problem: Some quizzes that are migrated over from Blackboard may not have Respondus LockDown Browser (RLDB) enabled even though the quiz name indicates that RLDB (and Webcam) are required. Quizzes that require RLDB/Monitor will have “Required” in the appropriate columns when you view the list of quizzes in the LockDown Browser tab in the Quizzes Tool. In other words, if the quiz doesn't appear in the LockDown Browser tab with “Required” in the appropriate column RLDB/Monitor is NOT enabled.

Resolution: The workaround that we have found is that you have to create a new quiz and then you should see the newly created quiz in the LockDown Browser tab at which point you can set the RLDB/Monitor options. For the newly created quiz you should be able to import the quiz questions from the old quiz OR from the Question Library to save yourself some time in setting it up.