Automate Communications Using Intelligent Agents

Originally presented for CAT+FD on 4 March 2026 by Ms. Janice Florent and Dr. Jason Todd

Are you looking for a low-touch way of setting your students up for success? Intelligent Agents can help.

Brightspace Intelligent Agents is an underused communication tool that automates personalized messages based on criteria you define—like low quiz scores, missing logins, or high achievement. With minimal upfront setup, you can automatically send supportive emails that welcome students, prompt engagement, or offer help when it’s needed most.

In this workshop, you'll learn how to:

• Set up Intelligent Agents based on course activity triggers
• Craft encouraging, personalized messages that keep students on track
• Re-engage inactive students and celebrate strong performance
• View sent-agent reports and manage replies from students

This workshop, the third in our #LEX Advanced series, will help you to utilize Intelligent Agents to automate communications and set your students up for success in your classes. Whether you're looking to reduce repetitive emails or boost student success, this workshop offers practical strategies and real-life examples to help you leverage Brightspace to its full potential—without adding to your workload.

Workshop Recording

• Coming Soon!

Resources

Slide Deck

• Coming Soon!

Small Changes Lead to Big Rewards

• Early Intervention in College Classes and Improved Student Outcomes
• How Individualized Emails Increase Classroom Performance
• Reclaiming the Nudge
• Effect of Personalized Email-Based Reminders on Participants’ Timeliness in an Online Education Program